第72題： The best description of an operational level Agreement（OLA）is（）。
A． an agreement between the serivice provider and another part of the same Drganization
B．a(chǎn)n agreement between the serivice provider and an exterral organization
C．a(chǎn) docament that describes how services will be operated on a day -to -day basis to customer
D．a(chǎn) docament that business services to operational staff
答案解析與討論：www.doupaipaierp.com/st/521655414.html

第73題： The processess of knowledge content Initialization don't include
A．obtain
B．a(chǎn)udit
C．release
D．edit
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第74題： The lTIL service life cycle consists of five publications. （）Which of the following is not include?
A．Service Strategy
B．Service Design
C．Service Transition
D．Service Deployment.答案解析與討論：www.doupaipaierp.com/st/521674567.html